Patient Information
Frequently asked questions
We understand there are a lot of questions when you are referred for a medical imaging scan.
Our Frequently Asked Questions provide answers and empower you with clear information about your appointment.
How long does it take to receive my results?
Our team work hard to turn our patients reports around as quickly as possible. Generally, your doctor will receive your report in 2-3 working days.
Are your procedures bulk billed?
Majority of the services provided at Direct Radiology practices are bulk billed. Please note, our team will confirm any out-of-pocket costs for individual procedures at the time of your booking. Pensioners and healthcare card holders will continue to be bulk billed.
Are your procedures covered by private health insurance?
Private health insurance only covers medical imaging for private hospital inpatients.
What are the costs associated with pregnancy exams?
Please speak to your preferred Direct Radiology practice for the costs of your required service at this practice.
Do you accept all referral forms?
Yes, we accept all medical imaging referral forms.
How long do I have to use my referral?
GP referrals are valid for a year. If your referral form has more than one service listed, you will need to speak to our team regarding this.
For all specialist referrals, please speak to our team as the valid timeframes may change.
Can I get a scan without a referral?
No, all services provided by Direct Radiology practices require a referral form.
Why do you need the referral prior to my MRI to confirm the cost and appointment availability?
We require your MRI referral prior to your appointment to ensure that you are booked in for the correct scan required by your doctor. Not all MRI scans are the same, and this ensure that we book you in at the appropriate location and allocate the time required to complete your scan.
Do I need to make an appointment, or can I just walk in?
We offer walk-in services for x-rays and ultrasounds at majority of our practices. Please check with your closest Direct Radiology practice to confirm this service is available to you. Please note, there may be a short wait for walk-in services.
Why is there a wait time for some services?
For some specific services, you may encounter a wait time for some medical imaging. We work hard to provide patients with an appointment as quickly as possible.
Can I speak to the Radiologist about my images?
Your results will be sent to directly to your GP. You will need to speak to your GP to access these results. We can provide you with a copy of your imaging.
Can I get the report sent to another doctor?
Can someone come into the procedure room with me?
We request that all support people who accompany you to your appointment wait outside or in our reception area. If you have questions about this, please speak to your closest Direct Radiology practice. Please note this does not apply to pregnancy scans.
What is the standard length of an appointment?
This is determined by the scan required. At the time of your booking, our team will inform you of the approximate time your procedure will take.
I have been told to fast before my appointment, what does this mean?
For some scans and procedures, you will be required to fast for a period prior to your appointment. This means you need to obtain from all food, water, and other drinks for the specified time.
At the time of your booking, our team will confirm these requirements for you, including details around existing medication or diabetes.